PRIVACY POLICY

Terms and Conditions for Ticket Sales

Changes in dates, times, and cancellations can be made up to 3 hours before the scheduled trip for a fee of $25.00 per ticket. If the ticket is not used on the scheduled date, the ticket will be void and invalid. Tickets are not transferable, and a physical ticket must be presented to make any changes. Round-trip tickets with open dates are valid for 30 days from the travel date.

Before signing your ticket, please check that all information is correct, including dates, times, destinations, and prices.

Please arrive 1 hour before the departure time to check in and document your luggage.

If a passenger loses their ticket, a fee of $10.00 will be charged to reprint the ticket.

When purchasing a ticket by phone, it is essential to present the card and the cardholder with identification. Otherwise, the ticket will not be issued, and a penalty of $10.00 will be charged, and the passenger will need to purchase the ticket again.

Ticket prices are subject to change without notice.

All rates are quoted in US dollars unless otherwise indicated.

Scheduled times are based on local time zones. Departure dates and times are subject to change. Autobuses Regiomontanos Inc. is not responsible for delays caused by breakdowns, road conditions, weather conditions, or any other condition outside the carrier’s control. Autobuses Regiomontanos Inc. is not responsible for any inconvenience or expenses caused as a result of such delays. Autobuses Regiomontanos Inc. is not responsible for acts and negligence committed by interline and/or connecting carriers within or outside the international borders of the United States.

Passengers are subject to bus or seat number changes depending on the origin and destination of their trip. In case of a change, the office staff will notify passengers to provide better service. Certain routes have assigned seats, but we will do our best to accommodate groups or families who are traveling together. (seats may vary during transfer changes)

Autobuses Regiomontanos Inc. makes an effort to provide internet service from the beginning to the end of your trip. However, please note that you may experience poor or no connectivity in some areas. The service is provided by a third party, and therefore, there will be no compensation or refunds for internet connectivity issues.

Luggage Policy

  1. Each adult passenger is allowed 2 medium suitcases, each weighing 35 pounds, and one personal bag weighing no more than 10 pounds in the overhead compartment that belongs to their assigned seat.
  2. Each child passenger is allowed 1 medium suitcase weighing 35 pounds.
  3. Excess luggage is subject to space availability, and its acceptance is not always guaranteed. (examples of excess luggage include televisions, boxes, coolers, strollers, paint cans, etc.)
  4. At customs, each passenger is responsible for taking care of and moving their luggage to the bus.
  5. Autobuses Regiomontanos Inc. is not responsible for lost luggage without a tag.
  6. In case of lost luggage, only $25.00 per suitcase will be covered, provided the tag is presented. (during the trip)
  7. Autobuses Regiomontanos Inc. is not responsible for luggage detained by Mexican or US customs authorities, and no responsibility will be accepted for the loss, breakage, damage, or deterioration of any transported item.
  8. Autobuses Regiomontanos Inc. is not responsible for items left behind on buses or terminals.
  9. Passengers are responsible for carrying all required documentation to cross international borders. Drivers are not authorized to wait for passengers for more than 1 hour if the passenger does not carry valid and current documentation at customs checkpoints.

Passenger Policy

Children:

Passengers between 0 and 6 years old can travel with a reduced fare if accompanied by an adult when boarding at the main office, terminals, and agencies in For the safety of children, they cannot sit in the first 3 rows.

  • Keep children away from the aisles and keep them monitored at all times.
  • Passengers under 18 years old CANNOT TRAVEL ALONE.
  • When buying and/or collecting tickets for minors in the office, by phone, or on the website, present the birth certificate or passport to verify their age.

Adults:

Starting at 7 years old, passengers pay the adult fare when boarding at the main office, , terminals, and agencies in Mexico.

  • Passengers over 60 years old are eligible for a $10.00 discount by presenting identification (INAPAM, INSEN, IFE) at the time of purchasing their one-way travel ticket in person.

Data Privacy Policy

We want to inform you that every time you visit our Service, we collect information that your browser sends to us, which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files that contain a small amount of data commonly used as an anonymous unique identifier. They are sent to your browser from the website you visit and stored on your computer’s hard drive. Our website uses these “cookies” to collect information and improve our Service. You have the option to accept or reject these cookies and know when a cookie is sent to your computer. If you decide to reject our cookies, you may not be able to use some parts of our Service.

Service Providers

We may employ third-party companies and individuals for the following reasons:

  • To facilitate our Service.
  • To provide the Service on our behalf.
  • To assist us in analyzing how our Service is used.

We want to inform visitors and buyers of our website that these external entities have access to their personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information, so we strive to use commercially acceptable means to protect it. However, remember that no method of transmission over the Internet or electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Please note that we do not operate these external sites. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our services are not intended for children under 17 years of age. We do not knowingly collect any personally identifiable information from children under 17 years of age. If we discover that a child under 17 has provided us with personal information, we will immediately delete it from our servers. If you are a parent, guardian, or legal representative of a child and are aware that your child has provided us with personal information, please contact us so that we can take the necessary measures.

Changes to the Terms and Conditions

Changes to this Privacy Policy: We may update our Privacy Policy from time to time. Therefore, we recommend that you review this page periodically to see if there have been any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes take effect immediately after they are posted on this page.

Note: Autobuses Regiomontanos Inc. does not discriminate based on color, creed, gender, age, nationality, or physical condition.

It is against the law and the policies of Autobuses Regiomontanos Inc. to:

  • Transport illegal drugs on Autobuses Regiomontanos Inc. buses.
  • Carry illegal weapons, firearms, explosives, inflammable or chemical objects.
  • Smoke on Autobuses Regiomontanos Inc. buses or offices.
  • Luggage is not allowed on the seat; hand luggage should be placed in the overhead compartment. NOT under the passenger’s seat, NOT blocking the aisle.
  • All passengers must remain seated until the bus driver has indicated that it is safe to stand.

Autobuses Regiomontanos Inc. reserves the right to deny service if:

  • The passenger does not comply or refuses to comply with the rules and regulations established by Autobuses Regiomontanos Inc.
  • The passenger acts in a disorderly or violent manner.
  • The passenger is not fully dressed.
  • The passenger is under the influence of drugs and/or alcohol.
  • The passenger obstructs the driver’s functions.
  • The passenger’s behavior is threatening to themselves or other passengers.

Disclosure of Personal Information

Autobuses Regiomontanos operates the website (https://transregios.com/), which provides online ticket search and purchase services. Autobuses Regiomontanos does not sell or share personal or financial information with third parties. However, personal and/or financial information may be shared with third parties as deemed necessary by Autobuses Regiomontanos for the following purposes:

  • Credit card processing and fraud prevention necessary for ticket purchases.
  • Legal or compliance purposes with a government agency, law enforcement, subpoena, and/or required by law.

Autobuses Regiomontanos collects and uses full name, phone numbers, and email address for the purpose of securing and purchasing a bus ticket.

  • Full name is required for printing, among other things, for security purposes.
  • Phone numbers are necessary, among other things, for communication in case of emergency and itinerary updates.
  • Email address is necessary for travel policies, marketing, and itinerary updates.

Third Parties: Personal Information Collected

Full name, billing address, and contact information are used solely for processing a credit card payment offsite. “Offsite” means, among other things, the absence of a physical structure, such as a bus terminal. Autobuses Regiomontanos does not store credit or debit card numbers, including personal information, in any format.

We collect, use, and disclose personal information to provide you with the service you have requested and to offer you additional services that we believe may interest you. The purposes for which we collect personal information will be identified before or at the time of collection. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as when you provide your name, address, and payment information as part of the bus ticket purchase process.

Terms of Use

This website is operated by Autobuses Regiomontanos. The terms “we,” “us,” and “our” refer to Autobuses Regiomontanos. The use of our website is subject to the following terms and conditions of use, as periodically amended (the “Terms”). You should read the Terms along with the terms, conditions, or disclaimers presented on the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including, without limitation, users who are browsers, customers, merchants, vendors, and/or contributors of content. If you access this website and use it, you agree to and are bound by the Terms and our Privacy Policy. If you do not accept the Terms or our Privacy Policy, you are not authorized to access our website or use any of our website services.

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including, without limitation, infringing intellectual property or privacy laws. By accepting the Terms, you represent and warrant that you are of legal age in your state or province of residence and have legal capacity to enter into a binding contract.

You agree not to use our website to conduct any activity that constitutes a civil or criminal offense or that violates any law. You agree not to attempt to interfere with the network or security functions of our website or to obtain unauthorized access to our systems.

In addition, you agree to provide us with accurate personal information, such as your email address, mailing address, and other contact information, to complete the purchase of your tickets or to contact you when necessary. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

We reserve the right to refuse service to anyone, at any time, and for any reason. We reserve the right to make modifications to the website, including termination, change, suspension, or interruption of any aspect of the website at any time and without prior notice. We may impose additional rules or limits on the use of our website. You agree to periodically review the Conditions, and your continued access or use of our website will signify your acceptance of any changes made.

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Perla Campa 

Autobuses Regiomontanos Laredo, Tx

1902, San Bernardo Avenue,
Laredo Texas, 78040

+1(956)-726-89-46